Automotive Aftermarket Customer Service Specialist

2 days ago


Ann Arbor, Michigan, United States NSK Corporation Full time
Job Title: Customer Service Representative - Automotive Aftermarket

NSK Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Automotive Aftermarket team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities:
  • Manage customer relationships and respond to inquiries in a timely and professional manner.
  • Maintain accurate records of customer interactions and update internal systems as necessary.
  • Process customer orders and resolve any issues that may arise.
  • Collaborate with internal teams to locate and provide products to meet customer needs.
  • Monitor and address supply chain issues to ensure timely delivery of products.
  • Prepare and send sales quotes, monitor order status, and expedite shipments as needed.
  • Demonstrate a basic understanding of bearing nomenclature and ability to interchange competitor's part numbers.
Requirements:
  • High School Diploma or equivalent required; Technical Diploma or Associate's Degree in a related field and 2-4 years of experience preferred.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

NSK Corporation is an Equal Employment Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees can thrive.



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