Strategic Advisor, Manufacturing Excellence

2 weeks ago


Waltham, Massachusetts, United States ServiceNow, Inc. Full time

At ServiceNow, we're revolutionizing the way organizations work. As a Principal Strategist, you'll be part of our Inspire Value-Manufacturing team, driving digital transformation for our customers. With a focus on the manufacturing industry, you'll work closely with executives to determine and manage custom industry-aligned digital transformation advisory engagements. Your expertise will help customers achieve their goals and challenges through ServiceNow methodologies.

As a key member of our team, you'll lead discovery workshops with prospective and existing customer leadership to understand their goals and challenges. You'll document and present insights and recommended solutions to meet customer goals, creating high-quality deliverables that communicate strategic agreement and present multi-year roadmaps. Your ability to communicate and advise in 1:1 and 1:many environments will be essential in driving customer success.

With a strong background in management consulting or customer-facing strategy management, you'll bring a unique perspective to our team. Your experience in the manufacturing industry, executive leadership, and ability to develop C-Level relationships will be invaluable in driving business outcomes. If you're passionate about digital transformation and have a strong track record of success, we encourage you to apply.

Key Responsibilities:

  • Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements
  • Lead discovery workshops with prospective and existing customer leadership to understand goals and challenges
  • Document and present insights and recommended solutions to meet customer goals
  • Communicate and advise in 1:1 and 1:many environments

Requirements:

  • 10+ years of relevant experience as a Management Consultant or customer-facing strategy manager
  • Executive leadership experience working on digital transformation projects or enterprise software deployments
  • Considerable experience in the manufacturing industry
  • Experience developing C-Level relationships and ability to simplify and communicate complex topics
  • Ability to travel up to 40% of the time


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