Strategic Advisor, Manufacturing Excellence

1 week ago


Waltham, Massachusetts, United States ServiceNow Full time
Job Description

ServiceNow is revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We're seeking a Principal Strategist to join the Inspire Value- Manufacturing team, which is an integral part of the Global Sales Strategic Accounts team.

This role is at the heart of our most strategic accounts, acting as the connective tissue across the account team and the extended go-to-market teams to help drive incredible customer experiences across their journey with us.

Key Responsibilities:

  • Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers.
  • Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges.
  • Document and present insights and recommended solutions to meet customer goals.
  • Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps, and document the full business case to justify action.
  • Communicate and advise in 1:1 and 1:many environments.

Requirements:

  • 10+ years of relevant experience as a Management Consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor.
  • Executive/leadership experience working on digital transformation projects or enterprise software deployments preferred.
  • Considerable experience in the manufacturing industry is needed.
  • Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience.
  • Experience with public speaking, meeting facilitation, and whiteboarding.
  • Deep customer connects in Manufacturing East region.
  • High level of executive presence with a humble demeanor.
  • Analytical and financial experience.
  • Enjoyment working in a collaborative environment.
  • Ability to travel up to 40% of the time.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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