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Senior Consultant in Process Improvement

2 months ago

Des Moines, Iowa, United States Wellmark, Inc. Full time
Job Overview

Company Overview: Wellmark, Inc. is a mutual insurance organization dedicated to the well-being of our members across Iowa and South Dakota. With a legacy of over 80 years, we prioritize the needs of our members over profits, fostering a culture of trust and commitment to sustainability and innovation.

Technology at Wellmark: Our technology division is at the forefront of creating modern solutions that leverage cutting-edge technology. We are committed to driving organizational transformation and enhancing business strategies by empowering our technology teams to innovate and improve the customer experience.

Role Responsibilities

As a Senior Process Excellence Consultant, you will take on the role of an internal advisor, spearheading large-scale, intricate process enhancement initiatives that span various business sectors within Wellmark. Your expertise in Business Process Management, Lean, and Six Sigma methodologies will be crucial in:

  • Maximizing operational efficiency and enhancing customer satisfaction.
  • Delivering measurable savings to the organization.
  • Coaching and mentoring key executives to identify and seize process improvement opportunities.
  • Integrating process management tools and techniques across the organization to ensure sustained business results.
Qualifications

Essential:

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • At least 10 years of experience in process improvement, business process analysis, or engineering.
  • Proven track record in leading complex process improvement projects utilizing innovative thinking and Lean/Six Sigma methodologies.
  • Experience in conducting comprehensive redesign initiatives with a focus on end-to-end analysis.
  • Strong understanding of quality and process improvement methodologies.
  • Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Visio.
  • Exceptional analytical and problem-solving abilities.
  • Excellent communication skills, both verbal and written.
  • Ability to cultivate effective relationships and influence stakeholders.
  • Strong organizational skills to manage multiple projects concurrently.

Preferred:

  • Bachelor's degree.
  • Master's degree.
  • Six Sigma Black Belt Certification.
Additional Responsibilities

In this role, you will also:

  • Assist in planning and overseeing process improvement projects based on business needs.
  • Conduct thorough evaluations of processes, incorporating customer feedback and performance metrics to identify areas for improvement.
  • Lead enterprise-level transformation initiatives, applying Business Process Management, Lean, and Six Sigma methodologies.
  • Ensure mastery of various process improvement tools and methodologies within the team.
  • Provide training to project team members on process improvement practices.
  • Mentor Green Belts, Black Belts, and Lean Practitioners, overseeing their certification processes.
  • Support the development and execution of a cohesive process improvement strategy aligned with Wellmark's strategic objectives.
  • Manage the daily execution of project ideation and completion, including tracking and reporting.
  • Identify and integrate industry best practices and customer insights into the process improvement strategy.

Note: All information will be treated confidentially in accordance with EEO guidelines.

Equal Opportunity Employer: Wellmark Blue Cross Blue Shield is committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.