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Service Excellence Coordinator

2 months ago

Midland, Michigan, United States The Dow Chemical Company Full time

About Dow Chemical Company
Join us in our mission to enhance the world through innovative materials science solutions. At Dow, we prioritize respect and integrity, leading with our core values to create sustainable solutions for a better future.

Your Role
As a Customer Engagement Specialist, you will serve as a vital link between our esteemed clients and our operational partners. Your contributions will be essential in driving customer satisfaction and operational efficiency.

Key Responsibilities
1. Oversee the order entry and fulfillment processes for designated clients, ensuring a high level of service for complex accounts.
2. Maintain an in-depth understanding of our product offerings and applications to effectively address customer inquiries.
3. Foster strong relationships with clients to understand their needs and gather valuable market insights.
4. Coordinate with various teams to resolve issues and implement effective solutions promptly.
5. Uphold service standards based on business priorities and customer requirements.

Qualifications
• A bachelor’s degree is required.
• 3 to 6 years of relevant experience in customer service roles.
• Strong problem-solving and communication skills are essential.
• Familiarity with business processes and customer service practices is preferred.

Additional Information
Flexibility to accommodate international time zones is crucial. Dow offers a comprehensive rewards program that supports your overall well-being, including competitive pay, health benefits, retirement planning, and opportunities for professional growth.

Join Us
At Dow, we believe in the power of diversity and the importance of every individual’s contribution. We are committed to creating an inclusive environment where everyone can thrive.