Retail Experience Coordinator

5 days ago

Ann Arbor, Michigan, United States Sierra Full time
Unlock Your Potential as a Retail Experience Coordinator

Join Sierra, a dynamic and innovative retailer, as a Retail Experience Coordinator. In this role, you will be responsible for leading the frontline team to deliver exceptional customer experiences, driving customer loyalty, and promoting a highly satisfied customer base.

Key Responsibilities:
  • Lead the frontline team to promote a highly satisfied customer experience
  • Drive customer loyalty through programs and initiatives
  • Address customer concerns and issues promptly
  • Train and mentor associates on policies and procedures
  • Provide recognition and constructive feedback on cashier performance
  • Maintain and monitor cash controls, including change funds
  • Adhere to all labor laws and meal and break period policies
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor all frontline equipment and communicate issues to management
  • Execute and adhere to company directives
  • Maintain and uphold merchandising standards within the queue line
  • Adhere to all operational, merchandise, and loss prevention policies and procedures
  • Ensure proper and timely handling of damages and mark out of stock
  • Promote a safe environment and report any safety hazards in the store
Requirements:
  • High school graduate or equivalent degree preferred
  • Available to work flexible schedules, including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with or without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register and handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred
Benefits:

Sierra offers a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible associates also receive 401(k) match, medical, dental, and vision, HSA, health care FSA, life insurance, short and long-term disability, paid parental leave, paid holidays, vacation, and sick time, auto and home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Sierra is an equal opportunity employer and welcomes applicants from diverse backgrounds. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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