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Retail Experience Coordinator

1 month ago

Ann Arbor, Michigan, United States Sierra Full time

At Sierra, we're looking for a highly skilled and motivated individual to join our team as a Retail Experience Coordinator. This role is responsible for leading the frontline team to deliver a highly satisfied customer experience, driving customer loyalty, and promoting a culture of excellence within the store.

Key Responsibilities:

  • Promote a Highly Satisfied customer experience
  • Drive customer loyalty through programs and initiatives
  • Address customer concerns and issues promptly
  • Update Associates on current customer experience feedback, goals, and company initiatives
  • Train and mentor all Associates on Policies and Procedures
  • Provide recognition and constructive feedback on cashier performance
  • Maintain and monitor cash controls including change fund
  • Adhere to all labor laws and meal and break period policies
  • Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor all frontline equipment, communicating issues to management
  • Execute and adhere to Company directives
  • Maintain and uphold merchandising standards within the queue-line
  • Adhere to all operational, merchandise, and loss prevention policies and procedures
  • Ensure proper and timely handling of damages and Mark out of Stock
  • Promote a safe environment, reporting any type of safety hazard in the store

Requirements:

  • High School graduate or equivalent degree preferred
  • Available to work flexible schedule including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with/without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register/handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Starting Pay Range: $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At Sierra, we value diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.