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Flexible Customer Support Associate

2 months ago

Richardson, Texas, United States State Farm Full time

Flexible Customer Support Associate

Location: Remote

Department: Customer Support

Employment Type: Part-Time

Job ID: 24524

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Job Overview

We are not merely offering a position but a fulfilling career. Join our dedicated team

As a prominent player in the insurance and financial services sector, we prioritize hiring exceptional individuals to cater to our clients, establishing us as a leader in the industry. State Farm values diversity and inclusion, fostering a workforce that is engaged and leverages the strengths and talents of all team members, creating a supportive culture.

We provide competitive compensation and benefits, with the possibility of an annual financial reward based on both individual and company performance. Our employees can engage in community volunteer events and participate in a culture of continuous learning. We offer programs for tuition reimbursement, professional certifications, employee development, wellness initiatives, and more.

Responsibilities

The Customer Care Center operates around the clock, providing support to our clients 24/7. Our team members work in a shift-based environment that may include irregular hours, weekends, and holidays, depending on workload and operational requirements. Schedules may be adjusted based on business needs.

Compensation Package Includes:

Competitive Starting Pay:

Unlicensed: $17.00/hr.

Licensed: $18.75/hr.

10% shift differential available for specific hours and weekends.

Bilingual Spanish differential available for both part-time and full-time roles in this department.

Employees will receive a $0.50 hourly increase after six months.

Annual merit reviews may include performance-based pay increases and bonuses based on company results.

Selected candidates will undergo mandatory training, compensated at the same hourly rate as post-training. Training schedules will vary based on shift and role.

New team members are eligible for promotional opportunities within the Customer Care Center after six months of service and after twelve months for other roles within State Farm.

Note: After training, associates will work approximately 80% remotely and 20% in the office.

Qualifications

Ideal candidates must:

  • Communicate clearly, professionally, and empathetically.
  • Be resourceful and know where to find answers.
  • Successfully manage multiple tasks.
  • Thrive in a collaborative team environment and be accountable for their work and schedule.