Event Security Officer

1 day ago


Phoenix, Arizona, United States AEG Full time
Job Summary

We are seeking a highly skilled and customer-focused Event Security Officer to join our team at the Footprint Center. As a key member of our security team, you will be responsible for ensuring the safety and security of our guests, while also providing exceptional customer service.

Key Responsibilities
  • Provide outstanding customer service to guests, responding to their comments, questions, and requests in a professional and patient manner.
  • Search guests' bags via x-ray for prohibited items and monitor guest flow through walk-through metal detectors, utilizing hand wands when necessary.
  • Have a strong understanding of the arena layout to provide guests with assistance and clear direction, including during emergency situations.
  • Respond quickly and accurately to incidents, utilizing friendly persuasion and firm and consistent communication.
  • Monitor and control crowds during all events, ensuring the safety of our guests.
  • Verify credentials to control access into restricted areas.
  • Write clear and concise incident reports.
  • Monitor, patrol, and respond to alarms/emergency situations inside and outside the arena.
Requirements
  • Excellent customer service skills, with a friendly, outgoing personality and strong verbal communication skills.
  • Ability to work well in a team environment and maintain a neat, professional appearance.
  • Ability to remain calm and focused at all times, exercising sound judgment to diffuse volatile situations.
  • Ability to memorize the layout of the Footprint Center.
  • Ability to be flexible with various post/work location based on business needs.
  • High school diploma required, with a minimum of 18 years of age.
  • Customer service experience in a fast-paced environment, with proficiency in Microsoft Office products recommended.
What We Offer

As an Event Security Officer with our team, you can expect to work in a dynamic and fast-paced environment, with opportunities to develop your skills and advance your career. You will be part of a team that is dedicated to providing exceptional customer service and ensuring the safety and security of our guests.


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