Event Security Specialist

1 month ago


Phoenix, Arizona, United States AEG Full time
Job Summary

We are seeking a highly skilled and experienced Event Security Officer to join our team at Footprint Center. As an Event Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and assets. This is a critical role that requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their comments, questions, and requests in a professional and patient manner.
  • Maintain a strong understanding of the arena layout to provide guests with clear direction and assistance.
  • Respond quickly and accurately to incidents, utilizing friendly persuasion and firm consistency while maintaining the highest professional standards.
  • Ensure adherence to all safety rules and policies, maintaining order and control in the arena.
  • Monitor and control crowds during all events, ensuring the safety of our guests.
  • Verify credentials to control access into restricted areas.
  • Write clear and concise incident reports.
  • Monitor, patrol, and respond to alarms/emergency situations inside and outside the arena.
Requirements
  • Excellent customer service skills, friendly, outgoing personality, and verbal communication skills.
  • Ability to work well in a team environment.
  • Maintain a neat, professional appearance as outlined by the Employee Handbook.
  • Ability to remain calm and focused at all times.
  • Ability to exercise sound judgment to diffuse volatile situations.
  • Ability to memorize the layout of Footprint Center.
  • Ability to be flexible with various post/work location based on business needs.
  • High school diploma required.
  • Must be at least 18 years of age.
  • Customer service experience in a fast-paced environment.
  • Proficiency in Microsoft Office products is recommended.
Work Environment

Event Security Personnel work in all weather conditions, conducting multiple foot patrols of the facility without assistance or standing at stationary posts for several hours. Due to the nature of our business, employees work in an environment with large crowds and loud noises. Personnel will be subject to intense heights, including climbing ladders, walking on a catwalk 90 feet above ground level, climbing steep stairs on top levels, etc.

Shifts include games, concerts, ticketed events, and other small events. Ability to work extended hours including nights, weekends, and holidays. Assigned shifts will average 4-6 hours in length. End times may vary depending on the specific event.

Ability to manipulate radios, vehicle screening mirrors, hand wands, and other essential equipment. Ability to lift items weighing 25 pounds or more. Ability to carry objects 30 yards without assistance. Ability to assist guests and staff in various situations, including but not limited to pushing wheelchairs and/or picking up, dragging, or otherwise moving persons in distress.

Visual acuity. Able to reach, twist, and kneel. Ability to stand for long periods of time.



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