Event Security Officer

4 days ago


Phoenix, Arizona, United States AEG Full time
Job Summary:

As an Event Security Officer with AEG, you will play a critical role in ensuring the safety and security of our guests at the Footprint Center. This is a dynamic and fast-paced environment where you will be responsible for maintaining established security policies and procedures to protect the arena, its assets, employees, and guests.

Key Responsibilities:

• Provide exceptional customer service to guests, responding professionally and patiently to their comments, questions, and requests.
• Search guests' bags via x-ray for prohibited items and monitor guest flow through walk-through metal detectors, utilizing hand wands when necessary.
• Respond quickly and accurately to incidents, utilizing friendly persuasion and maintaining the highest professional standards.
• Ensure arena policies and procedures are followed, maintaining order and ensuring adherence to all safety rules.
• Monitor and control crowds during all events, verifying credentials to control access into restricted areas.
• Write clear and concise incident reports, monitoring, patrolling, and responding to alarms/emergency situations inside and outside the arena.

Requirements:

• Excellent customer service skills, a friendly, outgoing personality, and verbal communication skills.
• Ability to work well in a team environment, maintaining a neat, professional appearance as outlined by the Employee Handbook.
• Ability to remain calm and focused at all times, exercising sound judgment to diffuse volatile situations.
• Ability to memorize the layout of the Footprint Center, being flexible with various post/work location based on business needs.
• High school diploma required, with customer service experience in a fast-paced environment and proficiency in Microsoft Office products recommended.

What to Expect:

As an Event Security Officer, you will work in all weather conditions, conducting multiple foot patrols of the facility without assistance or standing at stationary posts for several hours. You will be subject to intense heights, including climbing ladders, walking on a catwalk 90 feet above ground level, climbing steep stairs on top levels, etc. Shifts will include games, concerts, ticketed events, and other small events, with the ability to work extended hours, including nights, weekends, and holidays. You will be required to manipulate radios, vehicle screening mirrors, hand wands, and other essential equipment, lift items weighing 25 pounds or more, carry objects 30 yards without assistance, and assist guests and staff in various situations, including pushing wheelchairs and/or picking up, dragging, or otherwise moving persons in distress.
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