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Guest Services Associate

2 months ago

Chesapeake, Virginia, United States ISS World Full time

Position Overview

The role of the **Front of House Attendant** is crucial in providing exceptional service within the food services sector. This position involves various responsibilities including the maintenance of pantry areas and coffee stations, ensuring that service zones are clean and well-stocked.

Key Responsibilities

  • Maintain cleanliness and organization of service areas.
  • Showcase products attractively in accordance with company standards.
  • Welcome guests warmly to create a positive atmosphere.

Success Metrics

  • Punctuality for all scheduled shifts.
  • Adherence to uniform guidelines, including non-slip footwear and name tags.
  • Exhibit a professional demeanor at all times.
  • Deliver outstanding hospitality consistently.
  • Seek assistance when needed to ensure service quality.

Collaboration and Influence

  • Commitment to enhancing guest experiences.
  • Prioritize safety in all operations.
  • Foster respectful relationships with colleagues and guests.
  • Follow directions from supervisory staff, including the Chef and Front of House Manager.
  • Build rapport with delivery partners.

Ideal Candidate Profile

  • Passionate about customer service.
  • Maintain a positive attitude in all interactions.
  • Reliable and dependable in fulfilling responsibilities.
  • Effective communication skills.
  • Ability to remain calm and smile under pressure.

Core Responsibilities

  • Manage product inventory to meet established standards.
  • Oversee the coffee program to ensure quality.
  • Recognize and restock products accurately.
  • Engage with customers through greetings and service.
  • Complete necessary safety checks to maintain food safety standards.
  • Present merchandise attractively to enhance customer experience.
  • Keep all service areas neat and visually appealing.
  • Label and display items clearly.
  • Perform additional tasks as assigned by management.
  • Adhere to safety protocols to prevent accidents.
  • Ensure continuous restocking of service areas throughout the day.

Physical Requirements

  • Ability to stand for extended periods, up to 8 hours, excluding breaks.
  • Capability to lift a minimum of 25 lbs.
  • Compliance with dress code standards.
  • Ability to work effectively under pressure during peak times.

As a global leader, ISS Group is dedicated to fostering a resilient and equitable international community. We embrace diversity and inclusion in all forms, including but not limited to ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. Our goal is to set an example in our industry and positively impact the markets we serve.

ISS, a premier workplace experience and facility management organization, offers innovative solutions that enhance business performance and improve the quality of life for individuals. We believe that people create spaces, and spaces shape people. Partnering with over 60,000 clients across more than 30 countries, ISS is committed to delivering environments that are functional, thoughtful, and supportive, backed by a workforce of over 471,000 dedicated employees.