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Customer Service Associate

2 months ago

Lewisburg, United States Monro Muffler Brake Full time

Position Overview:

The Guest Care Specialist at Monro Muffler/Brake plays a vital role in delivering exceptional customer service within the automotive service industry. This full-time position is essential for maintaining operational excellence and ensuring a welcoming environment for all guests.

Key Responsibilities:

  • Act as the primary point of contact for customers, both in-person and over the phone, ensuring a friendly and professional interaction.
  • Manage appointment scheduling and provide clear communication regarding services and timelines.
  • Assist in the organization and efficiency of service operations, including processing estimates and invoices.
  • Support management in addressing customer inquiries, complaints, and service opportunities.
  • Maintain a clean and organized waiting area for customers.
  • Collaborate with the management team to uphold a safe and compliant work environment.

Qualifications:

  • High school diploma or equivalent is required.
  • A valid driver's license with a satisfactory Motor Vehicle Report (MVR) is necessary.
  • At least one year of experience in a sales or customer service role is preferred.
  • Strong verbal communication skills and the ability to articulate service offerings effectively.
  • Proficient problem-solving abilities and a customer-focused mindset.

Work Environment:

This position operates within an automotive service shop, where employees may encounter moderate noise levels and various environmental conditions. Physical requirements include the ability to lift up to 50 pounds, frequent standing, and effective communication skills.

Benefits:

Monro Muffler/Brake offers a comprehensive benefits package, including paid vacation, 401k, and healthcare options for full-time employees.

Career Development:

At Monro, we are dedicated to fostering the growth of our team members through training and development opportunities, ensuring a pathway for career advancement.