Senior Retail Program Coordinator
6 days ago
We are seeking a highly skilled Senior Retail Program Coordinator to join our team at Bass Pro Shops. This is a unique opportunity to work in a fast-paced retail environment and contribute to the success of our comprehensive customer loyalty program.
Job SummaryThe Senior Retail Program Coordinator will be responsible for overseeing and driving the credit program and customer experience culture throughout the store. They will also support the entire team during Manager on Duty shifts. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.
Key Responsibilities- Consistently exemplify outstanding customer service standards by incorporating CLUB exclusive benefits into conversations.
- Develop and implement strategies to improve the CLUB customer experience.
- Serve as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers.
- Collaborate with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela's CLUB brand standards.
- Minimum 2-4 years of sales, management, or leadership experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficiency with PC-based word processing, spreadsheets, data-based management, and electronic point of sale and inventory management systems.
$66,560 - $95,000 per year, depending on experience.
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