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Visual Merchandising Specialist

1 month ago

Arlington, Virginia, United States H&M Group Full time
About the Role

As a Visual Merchandiser at H&M Group, you will play a crucial role in creating an inspiring and elevated customer experience by implementing visual standards and commercial excellence. Your responsibilities will include executing visual and commercial curation according to guidelines, using trend and competitor awareness to provide colleagues with the correct information, and coaching and developing the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M Group means no two days are ever the same. As a Visual Merchandiser, your typical day will include contributing to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines, representing the H&M Brand positively during customer interactions, and organizing and planning your workload according to store activation plans and adapting based on business needs in collaboration with your Store Management team and Area Visual Manager.

Key Responsibilities
  • Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines.
  • Represent the H&M Brand positively during customer interactions.
  • Organize and plan your workload according to store activation plans and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
  • Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
  • Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams.
  • Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team.
  • Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.
  • Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team.
Requirements
  • Curious and creative with a passion for fashion and visual merchandising.
  • Proactive and solution-focused with effective communication skills to achieve results cross-functionally.
  • Experience with being solution-focused to improve product presentation and commercial execution in store.
  • Good knowledge of visual, commercial, and operational best practices, routines, and tools.
  • Ability to manage, follow-up, and act on selling equation and weekly sales reports.