Intermediate Software Implementation Specialist

4 days ago

Los Angeles, California, United States Journal Technologies Full time
Job Description

Journal Technologies is seeking a highly skilled and experienced Software Implementation Specialist to join our team. As a key member of our Litigation team, you will be responsible for delivering contracted products and services, including reports, business rules, and general software configuration.

The ideal candidate will have a strong background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support. You will work closely with customers as a primary representative for Journal Technologies and coordinate and complete a variety of activities in the configuration process.

Responsibilities:

  • Configure case management software using built-in administrative user interface, including forms, searches, and workflow
  • Create business rules within the software using Groovy and Velocity
  • Gather specifications for and review data conversion
  • Actively work on document/report specification gathering, development, and review
  • Conduct onsite administrative and user training and go-live assistance
  • Java fluency
  • Knowledge of Windows Server-based environments and networks
  • Knowledge of interfacing with REST and SOAP APIs

Requirements:

  • Bachelor's degree or equivalent work experience and knowledge of project management principles
  • 3+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL
  • Proven experience as an Implementation Specialist, preferably within a similar environment
  • Proven ability to maintain focus and work effectively with multiple demands
  • Knowledgeable on most: Microsoft SQL database or Oracle database, and report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity
  • Ability to demonstrate learning agility and critical thinking skills
  • Strong client relationship skills
  • Ability to work as part of a team to accomplish tasks
  • Must be able to recognize basic procedural issues as they arise, then escalate appropriately
  • The ability to learn and apply basic concepts in new situations
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Top-notch interpersonal abilities
  • Affinity for multitasking with precision
  • Ability to travel to client sites

Preferred Qualifications:

  • Excellent Customer Service
  • Industry knowledge in Litigation

Why Journal Technologies?

Visit our website for more information, but highlights include:

  • Competitive compensation based on skills, experience, and years of service
  • Quality medical, dental, and vision coverage
  • Competitive paid time off as well as paid holiday time
  • 401(k) retirement (US) and GRRSP (CDN) programs
  • Annual professional development funds - $1,500 USD annual per employee
  • Book subscriptions with an extensive library in each office for personal and professional growth
  • Flexible working hours which you can coordinate with your supervisor
  • Ability for employees to work from a remote location (e.g., home) or office
  • Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees
  • Travel opportunities between Journal Technology offices and with clients
  • We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people

Equal Opportunity/Affirmative Action Employer: Employment at Journal Technologies is based solely upon the qualifications of the individual applicant, regardless of race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

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