Senior Manager, Solution Consulting

1 week ago


Chicago, Illinois, United States ServiceNow Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager to lead our Solution Consulting team in the SLED (State, Local, and Education) sector. As a key member of our presales organization, you will be responsible for driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and execute strategies to drive sales growth and customer satisfaction in the SLED sector.
  • Lead a team of Solution Consultants to ensure they have the necessary skills and knowledge to deliver high-quality solutions to customers.
  • Collaborate with regional sales managers to prioritize regional Solution Consulting efforts and align resources effectively.
  • Assign resources to sales opportunities and consistently evaluate progress against goals.
  • Develop and deploy team training curriculums to meet the changing demands of the sales organization.
  • Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback.
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting.
Requirements
  • Familiarity with the specific needs, challenges, and regulatory requirements of state, local, and education organizations.
  • Knowledge of industry best practices for CRM implementation and usage in the SLED sector.
  • Awareness of compliance regulations (e.g., FERPA, HIPAA) that impact CRM usage in SLED.
  • 7 years' experience in presales.
  • Experience managing presales teams as 1st line management.
  • Deep experience with the US market and experience selling and gaining access to customers' senior management.
  • Understanding of standard approaches to coaching, mentoring, and management of individual contributors.
  • Ability to motivate and inspire a growing team of Presales Solutions Consultants.
  • Experience in Value-Based Selling or Solution Selling.
  • A thorough understanding of the SaaS Market space, the provision of PaaS-based solutions, and a broad understanding of Service Management practices.
What We Offer

At ServiceNow, we value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. We offer a dynamic and flexible work environment, with opportunities for professional growth and development.

We are an equal opportunity employer and are committed to creating an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.



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