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Office Coordinator

2 months ago

Bradenton, Florida, United States Davies Claims North America Full time
Job Overview

About Davies Claims North America

At Davies, we understand that a career is more than just a job; it’s about building a future. Our commitment to our team members is reflected in our dedication to fostering a culture of learning, leadership development, and internal promotions. We value teamwork and community engagement as essential components of our corporate ethos.

As a leading professional services and technology firm, Davies Group collaborates with top-tier insurance and global businesses to manage risk and enhance operational efficiency. Our services span the entire risk and insurance value chain, focusing on claims management, underwriting, customer experience, and organizational transformation.

Are you ready to join a dynamic and innovative company where collaboration and success are at the forefront? Davies might be the perfect fit for you.

Position Summary

Davies Claims North America is seeking an Office Coordinator to support our Excess & Surplus Lines TPA operations. In this role, you will be integral in managing communications, processing correspondence, and assisting with various administrative tasks.

Success in this position requires strong empathy, exceptional written and verbal communication skills, and the ability to manage multiple priorities effectively. You will need to demonstrate meticulous attention to detail and possess problem-solving abilities while working both independently and as part of a team.

Key Responsibilities
  • Respond to inquiries in a professional manner and forward as necessary.
  • Manage customer communications via phone and email efficiently.
  • Open, close, and manage files as required.
  • Prepare and dispatch claim acknowledgment correspondence.
  • Collaborate with claims adjusters to ensure customer needs are met promptly.
  • Document interactions in claim files accurately.
  • Process incoming communications and distribute them appropriately.
  • Proofread and prepare documentation for clients.
  • Ensure a positive customer experience through proactive engagement.
  • Uphold company values of dynamism, innovation, connectivity, and collective success.
  • Perform additional duties as assigned.
Qualifications

Required:

  • 1-3 years of relevant experience.
  • Ability to multitask and prioritize effectively in a high-volume environment.
  • Excellent communication and customer service skills with a strong sense of empathy.
  • Proficiency in Microsoft Office Suite and other relevant software.

Preferred:

  • Associate degree.
  • Bilingual abilities (Spanish).
  • Knowledge of the insurance industry.
Skills and Attributes
  • Proactive and independent with a strong initiative.
  • Exceptional written and verbal communication skills.
  • Superior time management and organizational abilities.
  • High attention to detail and strong problem-solving skills.
  • Ability to work collaboratively and independently with minimal supervision.
  • Maintain confidentiality and discretion with sensitive information.
Work Environment

This position is full-time and requires working in a professional office environment, utilizing standard office equipment and software. The role may involve extended periods of sitting and using a computer.

Diversity and Inclusion

Davies is committed to fostering a diverse and inclusive workplace. We welcome candidates from all backgrounds and identities.

Benefits
  • Comprehensive medical, dental, and vision plans.
  • 401k plan with employer matching.
  • Paid time off and holidays.
  • Life insurance and disability plans.
  • Supportive leadership and a collaborative team environment.