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Dental Office Coordinator

1 month ago

Bradenton, Florida, United States MCR HEALTH INC Full time
About MCR Health

MCR Health is a leading healthcare company that offers exciting opportunities for exceptional individuals to provide exceptional care to everyone, every time. Our mission is to serve everyone, and we invite you to be part of our community where you can grow your career and serve with your heart.

Job Summary

We are seeking a Dental Office Patient Services Representative (PSR) to join our team in Bradenton, FL. As a PSR, you will be the first point of contact for our patients, providing a warm and welcoming experience. You will be responsible for greeting patients, verifying demographics and insurance information, and ensuring the protection of PHI and adherence to MCR privacy policies.

Key Responsibilities
  • Provide exceptional patient experience by greeting patients with a smile and following patient experience trainings and requirements
  • Verify and update demographics and insurance information in the EMR
  • Perform verification of patient information and ensure the protection of PHI
  • Answer incoming telephone calls within three rings and accurately direct and/or assist the caller
  • Call patients to schedule advanced and same-day appointments and accurately enter new or follow-up information into the EMR
  • Explain services and operating hours and is knowledgeable about services offered by MCR Health
  • Accurately explain and assist patients to complete eligibility forms for reduced fees based on the most current guidelines
  • Complete patient screening, verify eligibility and authorizations for specific patient populations
  • Inform and guide patients to appropriate resources
  • Clearly articulate payment requirements with patients and facilitate cash collections for identified services
  • Protect medical records and other health information from loss, destruction or unauthorized use or access
Requirements
  • Minimum of a High School Diploma or GED required
  • 6+ months of customer service experience in a fast-paced environment required
  • 1 year of dental office experience required