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Guest Services Representative

2 months ago

Westminster, Colorado, United States Wyndham Hotels & Resorts Full time

Exciting Opportunity for a Front Desk Agent

We are in search of a dedicated Front Desk Agent to enhance our operations at Wyndham Hotels & Resorts.

  • Deliver outstanding service to guests throughout their visit
  • Optimize room revenue and ensure high occupancy rates
  • Relevant college coursework is advantageous
  • Prior experience in the hospitality sector is preferred
  • A High School diploma or equivalent is mandatory
  • Proficiency in computer systems is essential

Key Responsibilities

  • Availability for flexible working hours may be necessary
  • Capability to remain standing during shifts

Essential Qualifications

  • Friendly and approachable personality
  • Strong communication abilities
  • Capacity to manage multiple tasks and prioritize effectively
  • Participation in all mandatory meetings and training sessions
  • Uphold high standards of personal grooming
  • Ensure safe and efficient hotel operations

Core Duties

  • Welcome and greet guests at the Front Desk
  • Ensure proper operation of the PBX console
  • Respond to guest inquiries in a timely manner
  • Facilitate check-ins and checkouts smoothly
  • Maintain a tidy work environment

Employee Benefits:

  • Comprehensive health insurance options
  • Dental and vision coverage
  • Life and AD&D insurance
  • Short- and long-term disability benefits
  • 401(k) plan with company matching
  • Paid time off and holiday leave

This position offers a chance to be part of a leading name in hotel management.