Retail Operations Manager

4 weeks ago


Nashville, Tennessee, United States 5.11 Tactical Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at 5.11 Tactical in Nashville, TN. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving sales goals.

Key Responsibilities
  • Deliver Overall Brand Experience
    • Direct and model 5.11's Ethos, Values, Mission, and Service standards to provide an elevated customer experience.
    • Work closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
    • Lead and delegate merchandise processing, replenishment, and recovery of sales floor to brand standards.
    • Ensure team is trained in the appropriate fitting techniques and accurately executing fittings.
    • Ensure all alterations and embellishments are executed according to department specs.
    • Model an efficient and satisfying cash-wrap experience.
    • Ensure housekeeping duties are completed to maintain a neat, clean, and professional store experience.
    • With the direction of the Store Manager, monitor and follow up on sales goals, sales plans, and sales budgets to optimize profit.
    • Assist with reductions, price changes, and transfers.
    • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags.
    • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
    • Have working knowledge and oversee use of all Company systems in store.
  • Build Customer Relationships
    • Create an environment that maintains a 100% focus on the customer.
    • Model selling behaviors to build customer relationships and brand loyalty.
    • Model and support use of store tools and systems to nurture customer relationships.
    • Develop and guide efforts to establish relationships with local public safety organizations.
    • Direct Uniform Services department to meet service level commitments.
  • Achieve Results
    • Accountable for store and individual sales goals.
    • Helps to attract, recruit, hire, and train high-caliber leadership team members and service specialists.
    • Helps to assess team's performance and provides feedback using both informal and formal methods.
    • Ensures all team members are working together to create a positive environment and resolves issues.
    • Writes and flexes store labor schedule.
    • Helps manage store controllable expenses.
    • Protects the assets of the store through implementation of loss prevention practices.


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