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Retail Operations Assistant

2 months ago

Nashville, Tennessee, United States Sugartown Worldwide LLC Full time
About the Position

The Keyholder is a vital role within the Sugartown Worldwide LLC retail store, responsible for assisting with daily operations. This includes sales, client experience, and safeguarding the assets of the store.

A Day in the Life...
  • Understand the overall concept of Sugartown Worldwide LLC, including the lifestyle, the client, the merchandise, and the heritage.
  • Embody the Core Values and Core Leadership Qualities set forth by Sugartown Worldwide LLC.
  • Drive sales goals by providing exceptional client experience and supporting the sales team by actively focusing on clients.
  • Demonstrate Sugartown Worldwide LLC's selling culture and ensure client satisfaction.
  • Maintain accuracy in cash transaction management according to operating procedures.
  • Responsible for the opening and closing of the retail store.
  • Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.
  • Positively resolve client-related issues as they arise or escalate to store management, when necessary.
  • Provide continuous feedback to store management team on store selling opportunities and successes.
  • Maintain Sugartown Worldwide LLC's visual and operational standards as set by the Visual and Retail Operations teams.
  • Safeguard the assets of the store.
Qualifications for the Position
  • Prior supervisory experience in the fashion or retail industry preferred.
  • Ability to effectively communicate with clients, colleagues, and management.
  • Excellent problem-solving and decision-making skills.
  • Proficiency in Microsoft & Apple technology.
  • Ability to multi-task in a fast-paced environment.
  • Prior knowledge of XStore and Tulip a plus.
  • Must be able to lift up to 20 pounds.
  • Ability to be on your feet and maneuver around the store during shift hours.
A Little More to Know...
  • This position is classified as a part-time, hourly, non-exempt position.
  • This position is based In-Store at our Sugartown Worldwide LLC Retail Location.
  • Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.
  • This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.