Operations Manager

1 week ago


Oceanside California, United States MV Transportation Full time
Job Summary

MV Transportation is seeking an experienced Operations Manager to provide strategic leadership and direction to our transportation operations. The successful candidate will be responsible for ensuring the delivery of annual business plans, controlling daily operations, and maintaining compliance with company policies and regulatory requirements.

Key Responsibilities
  • Manage on-time performance and driver availability to ensure efficient transportation services.
  • Oversee call center functions to provide exceptional customer service and support.
  • Develop and maintain strong relationships with customers through regular communication and outreach programs.
  • Identify, select, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Communicate regularly with location staff and support team members to ensure seamless operations and address any issues promptly.
  • Assist in overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements.
  • Contribute to maintaining a safety culture within the division.
  • Maintain client contact to meet or exceed expectations and ensure customer satisfaction.
  • Assist with conducting periodic departmental audits to ensure compliance with company policies and procedures.
  • Review key operational metrics daily, weekly, and monthly to identify areas for improvement and implement changes as needed.
  • Implement, promote, and adhere to company policies and procedures to ensure consistency and efficiency across all operations.
  • Participate in location labor and employee relations activities to ensure a positive and productive work environment.
Requirements
  • 5-7 years of management experience in a similar sized fixed route environment.
  • Experience in scheduling and personnel management, as well as training and development.
  • Strong written and verbal communication skills, with the ability to work independently.
  • Knowledge of contractual obligations and company policies to ensure compliance and consistency.
  • Experience managing in a Union environment and fast-paced environment.

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