Alarm Monitoring and Dispatch Coordinator
4 weeks ago
Job Summary:
IWJV is seeking a highly skilled Alarm Monitoring and Dispatch Coordinator to join our team. As a key member of our security operations team, you will be responsible for providing exceptional dispatch services for our clients.
Key Responsibilities:
- Contract Compliance: Ensure compliance with contract Statement of Work (SOW) requirements, including orders, policies, procedures, and operations.
- System Monitoring: Monitor and respond to campus electronic security systems and building automation systems, including access control, intrusion detection, fire alarm, video surveillance, building utilities, elevator monitoring, and other systems.
- Dispatch Services: Receive calls via radio and telephone, dispatch security personnel, and report discrepancies for corrective action as needed.
- Key Management: Issue and account for keys and locks, ensuring secure access to facilities.
- Communication: Notify key members of the IWJV staff and external support agencies (fire, police department) as required.
- Reporting: Prepare, generate, distribute, and file the daily security staff journal on each shift.
- Troubleshooting: Troubleshoot and correct electronic security system malfunctions as needed.
- Work Environment: Maintain a clean and orderly work area, adhering to IWJV's high standards.
- Additional Duties: Perform other duties as assigned by management.
Requirements:
• High school diploma or equivalent required; degree in a related field preferred.
• 1-2 years of experience in security operations, dispatch, or a related field.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Familiarity with security systems and protocols.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong analytical and problem-solving skills.
• Ability to work in a dynamic environment and adapt to changing priorities.
• Strong technical skills, including proficiency in security software and systems.
• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Strong physical and mental stamina, with ability to work in a fast-paced environment.
• Ability to lift up to 25 pounds and stand for long periods.
• Strong team player with a positive attitude and strong work ethic.
• Ability to work in a team environment and contribute to a positive and productive work culture.
• Strong commitment to IWJV's values and mission.
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