Insurance Premium Payment Specialist
4 days ago
Job Title: Insurance Premium Payment Specialist
About Us:
We are Sparks Group, a dynamic company that prides itself on providing exceptional customer service. As a dedicated and passionate professional seeking an opportunity to grow with our team, this role is perfect for you
Job Description:
This exciting opportunity requires the successful candidate to be based in the Norfolk, Virginia area and undergo 3 weeks of in-office training before transitioning to a remote work environment.
Main Responsibilities:
- Customer Service Expertise: Respond promptly to telephone or mailing inquiries regarding insurance rates, payments, and billing-related matters, showcasing excellent communication skills and a professional demeanor.
- Payment Processing: Accurately process members' payments to their accounts and document the transactions within the computer system.
- Call Routing: Efficiently direct calls to relevant departments, ensuring seamless communication and issue resolution.
- Multi-Tasking: Demonstrate ability to multitask, handling phone calls while typing and navigating between dual monitor screens simultaneously.
- Account Information: May contact members to collect or relay account details.
- Telphony Focus: Spend approximately 99% of working hours answering phone calls, fostering a culture of responsiveness and customer-centricity.
- Additional Duties: Perform other tasks assigned by the Team Coordinator as needed.
Requirements/Background Profile:
- Education: High School Diploma or Equivalent (Required)
- Experience: Minimum one year of customer service experience in a call center or contact center setting; preference given to those with prior experience.
- Computer Proficiency: Strong computer skills are essential for success in this role.
- Communication Skills: Clearly convey information to callers in a concise and professional manner.
- Remote Work Requirements: Ability to work from home with reliable internet access and a quiet workspace.
Salary Range: $40,000 - $55,000 per annum (dependent on experience), plus comprehensive benefits package including health insurance, paid time off, retirement plans, and more.
Benefits:
- Health and life insurance coverage
- Paid and unpaid time off
- Retirement and savings plans
Diversity and Inclusion:
Sparks Group is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.
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