Customer Service Representative

3 weeks ago

Ocean City Maryland, United States Oak View Group Full time

Job Summary:

Oak View Group is seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for overseeing the handling of cash and credit transactions at concession stands, ensuring accurate and secure processing of payments, and conducting regular bank reconciliations to ensure financial accuracy.

Key Responsibilities:

  • Oversee the handling of cash and credit transactions at concession stands.
  • Ensure accurate and secure processing of payments.
  • Conduct regular bank reconciliations to ensure financial accuracy.
  • Investigate and resolve any discrepancies promptly.
  • Maintain and analyze sales sheets to track performance and identify trends.
  • Use analytics to make data-driven decisions for optimizing sales strategies.
  • Manage and troubleshoot all aspects of POS iPads.
  • Train staff on the proper use of POS systems and address technical issues.
  • Ensure high levels of customer satisfaction at concession stands.
  • Address customer concerns and resolve issues promptly.
  • Optimize staffing levels to ensure efficient operation.
  • Implement strategies to enhance customer care and overall experience.
  • Adapt to different environments and locations as needed.

Requirements:

  • Strong understanding of financial management and cash handling procedures.
  • Experience with reconciling bank statements.
  • Proficient in analyzing sales data and using analytics tools.
  • Ability to make data-driven decisions for business improvement.
  • Familiarity with Point of Sale systems, especially iPad-based systems.
  • Capability to troubleshoot technical issues related to POS systems.
  • Proven track record of providing exceptional customer service.
  • Ability to address and resolve customer concerns effectively.
  • Previous experience in managing and optimizing concession stand operations.
  • Knowledge of staffing and efficiency strategies.
  • Ability to adapt to different work environments and locations.
  • Openness to learning and training for continuous improvement.
  • Excellent communication skills for effective collaboration with teams and mentors.

About Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

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