Customer Service Representative

2 days ago

Maryland City, Maryland, United States Food Lion Full time
Customer Service Representative

At Food Lion, we're committed to providing our customers with an exceptional shopping experience. As a Customer Service Representative, you'll play a critical role in achieving this goal by delivering fast, easy, flexible, and friendly service to our customers.

Key Responsibilities:
  • Provide prompt and accurate service to customers, engaging them to create a positive shopping experience
  • Greet each customer and use their name whenever possible
  • Unload customers' groceries from cart to belt, unloading items for ease of bagging, such as grouping cold items together
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handle the payment transaction, per standard practice
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
  • Follow procedures for refunds and error correction
  • Make every attempt to maintain accurate cash control
  • Follow procedures and perform overrides
  • Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders (if applicable)
  • Maintain alertness and call for assistance when needed to service customers per service standards
  • Check prices quickly and accurately
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
  • Retrieve shopping carts from the parking lot and cart corrals using the tether strap per standard practice
  • Ensure the work station and front-end area (if applicable) of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines
  • Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
  • Perform the task of Food Lion To-Go Runner when scheduled or as needed
  • Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
  • Perform all other duties as assigned
Requirements:
  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:
  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

  • Customer Service Representative

    2 weeks ago

    Maryland City, Maryland, United States Giant Food Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States Food Lion Full time

    Customer Service RepresentativeAt Food Lion, we strive to provide our customers with a positive shopping experience. As a Customer Service Representative, you will play a crucial role in achieving this goal by providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide excellent customer service by greeting each...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a skilled and friendly Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul products...

  • Customer Service Representative

    2 weeks ago

    Maryland City, Maryland, United States Giant Food Full time

    About the Role:Giant Food is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor operations.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Maryland City, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain with a rich history dating back over 80 years. With over 160 stores across the Mid-Atlantic region, we are committed to providing our customers with the best shopping experience possible.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Representative

    2 weeks ago

    Maryland City, Maryland, United States Wingstop Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wingstop. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and welcoming environment for our guests.Key...

  • Customer Service Representative

    2 weeks ago

    Maryland City, Maryland, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Maryland City, Maryland, United States NextCar Rental Full time

    About the RoleWe are seeking a highly motivated and customer-focused Reservation Sales Agent to join our team at NextCar Rental. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Representative

    4 days ago

    Maryland City, Maryland, United States Harris Teeter Full time

    Harris Teeter **Job Summary** As a Customer Service Clerk at Harris Teeter, you will be responsible for providing exceptional customer service, operating the cash register accurately and efficiently, and maintaining security and control of all funds in the cash register. **Key Responsibilities** • Take excellent care of customers by satisfying their...

  • Customer Service Representative

    3 weeks ago

    Maryland City, Maryland, United States NextCar Rental Full time

    About the RoleWe are seeking a highly motivated and customer-focused Reservation Sales Agent to join our team at NextCar Rental. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.Key ResponsibilitiesCustomer Service: Respond to customer...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States ProKatchers Full time

    Job Title: Customer Service AdvisorDuration: Long-termLocation: RemoteShift Time: FlexibleRole and Responsibilities:Customer Service Expertise: Provide exceptional customer service by responding to inquiries and resolving issues in a timely, accurate, and complete manner.Account Management: Review and analyze complex residential and commercial property...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States Harris Teeter Supermarkets, Inc. Full time

    Job Summary:Harris Teeter Supermarkets, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Part Time Cashier. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store...

  • Customer Service Representative

    3 weeks ago

    Maryland City, Maryland, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager. As a Property Manager, you will be responsible for managing multiple storage facilities, providing exceptional customer service, and ensuring the smooth operation of our business.Key ResponsibilitiesCustomer Service: Provide top-notch customer...

  • Customer Service Representative

    4 days ago

    Maryland City, Maryland, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a positive experience for our customers.Key Responsibilities• Assess customer storage needs...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States CarMax Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Specialist-Alternative Delivery. In this role, you will provide exceptional customer service in a fast-paced environment, ensuring that our customers receive a seamless and satisfying experience.Key ResponsibilitiesFacilitate the completion of Home...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States Cub Foods Full time

    {"Job Overview": "As a Courtesy Clerk at Cub Foods, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers. Your attention to detail and ability to work independently will be essential in maintaining a clean and organized store environment.", "Responsibilities": "\t* Provide prompt...

  • Customer Service Representative

    3 weeks ago

    Maryland City, Maryland, United States NextCar Rental Full time

    About NextCar RentalWe are a dynamic and growing car rental company seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our operations team, you will play a critical role in ensuring seamless customer experiences and driving sales growth.Key Responsibilities**Vehicle Preparation**:...

  • Customer Service Representative

    2 days ago

    Maryland City, Maryland, United States Savers | Value Village Full time

    {"title": "Customer Service Associate", "content": "About UsSavers | Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Our MissionWe redirect billions of...

  • Customer Service Representative

    1 week ago

    Maryland City, Maryland, United States Giant Food Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Clerk. As a Service Clerk, you will play a critical role in ensuring our store runs smoothly and efficiently.Key ResponsibilitiesStock shelves and maintain a clean and organized store environmentProvide exceptional customer service and respond to...

  • Customer Service Representative

    4 days ago

    Maryland City, Maryland, United States CarMax Full time

    About the Role:This is a unique opportunity to work in a fast-paced, team-oriented environment where you'll be responsible for providing exceptional customer service, facilitating sales transactions, and ensuring a seamless delivery experience for our customers.Key Responsibilities:Facilitate the completion of Home Delivery sales transactionsPresent and/or...