Member Service Representative

1 week ago


Lincoln, Nebraska, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Provide member service by maintaining a clean and organized sales floor, restocking merchandise, and answering member questions.
  • Process member transactions, handle returns and exchanges, and resolve member issues in a timely and professional manner.
  • Assist members with finding merchandise, answering product questions, and providing recommendations.
  • Maintain a high level of product knowledge and stay up-to-date on new products and promotions.
  • Work collaboratively with other team members to achieve sales goals and provide exceptional member service.
Benefits

As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful as a Member Service Representative, you will need:

  • Excellent customer service skills and a strong ability to work with diverse personalities
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic math skills and accuracy with handling cash and operating a cash register
  • Ability to stand for long periods, lift up to 25 pounds, and move merchandise as needed
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
Preferred Qualifications

While not required, the following qualifications are preferred:

  • Customer service experience in a retail environment
  • Experience working with mobile retail applications
  • Basic computer skills and familiarity with point-of-sale systems

At Sam's Club, we offer a competitive hourly wage, performance-based bonus awards, and a range of benefits to support your career growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.



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