Member Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.
Key Responsibilities- Provide member service by maintaining a clean and organized sales floor, restocking merchandise, and answering member questions.
- Process member transactions, handle returns and exchanges, and resolve member issues in a timely and professional manner.
- Assist members with finding merchandise, answering product questions, and providing recommendations.
- Maintain a high level of product knowledge and stay up-to-date on new products and promotions.
- Work collaboratively with other team members to achieve sales goals and provide exceptional member service.
As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including:
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
To be successful as a Member Service Representative, you will need:
- Excellent customer service skills and a strong ability to work with diverse personalities
- Ability to work in a fast-paced environment and multitask effectively
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to stand for long periods, lift up to 25 pounds, and move merchandise as needed
- Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
While not required, the following qualifications are preferred:
- Customer service experience in a retail environment
- Experience working with mobile retail applications
- Basic computer skills and familiarity with point-of-sale systems
At Sam's Club, we offer a competitive hourly wage, performance-based bonus awards, and a range of benefits to support your career growth and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
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