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Member Service Representative
1 month ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized sales floor.
Key Responsibilities- Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
- Maintain a clean and organized sales floor, ensuring that merchandise is properly stocked and displayed.
- Assist members with purchasing decisions, answering questions about products and services, and promoting Sam's Club offerings.
- Process member transactions, including payments, returns, and exchanges, in accordance with company policies and procedures.
- Assist with training and development of new associates, providing guidance and support to ensure a smooth onboarding process.
- Comply with company policies, procedures, and standards of ethics and integrity, upholding the highest standards of customer service and professionalism.
As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including:
- Health benefits, including medical, vision, and dental coverage
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
To be successful as a Member Service Representative, you will need:
- Excellent customer service skills, with the ability to respond to member inquiries and resolve issues in a timely and professional manner
- Strong communication and interpersonal skills, with the ability to work effectively with members, associates, and management
- Basic math skills, with the ability to accurately process transactions and manage cash
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
- Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service, supporting our communities, and promoting a culture of diversity, equity, and inclusion.
We are an equal opportunity employer, and we welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer service.
