Client Success Liaison
3 weeks ago
Key Responsibilities
We are seeking a Client Success Manager to drive satisfaction, retention, and revenue growth for our healthcare clients.
Primary Objectives
- Proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
- Lead B2B/B2C sales efforts to expand our client base and grow recurring revenue through effective cross-selling and upselling.
- Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value they're getting from our products and services.
Additional Responsibilities
- Onboard new clients by managing the handoff process from sales, coordinating device deployment, and guiding new providers through setup and training for a seamless experience.
- Maintain touchpoints with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
- Provide world-class service by refining and scaling our client engagement strategies to ensure we're providing the highest level of service and expertise.
Requirements
Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment, with a strong emphasis on renewing clients on subscription programs.
2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction.
Familiarity with CRMs, Zoom, Google Apps, and Slack.
Knowledge of key CS metrics like LTV, MRR, Churn, and renewals.
Experience driving revenue growth and client retention.
Ability to communicate confidently with healthcare clients and stakeholders.
Excellent organizational skills and the ability to manage multiple projects.
Experience in the medical device industry or orthopedics/chiropractic care is a plus.
Passion for healthcare and technology.
Benefits
- Access to world-class sales training and development.
- Paid vacation time.
- Laid-back but professional environment.
- Additional benefits to be discussed with the client.
How to Apply
Please send your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role to recruitment@stemwave.com.
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