Customer Success Manager

4 weeks ago

Étreux, Hauts-de-France, United States BOARD International Full time

At Board International, we empower businesses to optimize their financial and operational planning. Our cutting-edge technology helps enterprises drive growth, ensure profitability, and make data-driven decisions. With advanced analytics and AI-driven insights, customers transform complex data into actionable intelligence.

We value our people and their unique perspectives. We collaborate openly across teams and borders, embracing a growth mindset to achieve results. Our team celebrates shared success as goals and milestones are achieved.

We're looking for a dynamic candidate with a proven track record in customer success. As a Board Customer Success Manager, you'll focus on retaining, building, and growing our current customer base. You'll work closely with Sales Teams and act as a bridge between various teams to ensure our customers succeed.

Your key responsibilities will include:

  • Creating value realization plans for customers, focusing on measurable outcomes and presenting them to customers to demonstrate ongoing value.
  • Sustaining business growth and profitability by maximizing value and minimizing the risk of churn.
  • Coordinating and facilitating internally to ensure customer issues are addressed and resolved.
  • Conducting and planning customer kick-offs and regular business reviews.

Requirements:

  • 3+ years of experience in Customer Success Management, Consulting, or Sales.
  • Ability to align internal resources to meet and exceed customer requirements and deadlines.
  • Stellar presentation skills, client management, and written communication skills.
  • Experience working with customers in the Retail or Financial Planning and Analysis (FP&A) space.
  • Willingness to travel to client locations as required.
  • Ability to manage and support your own book of business.
  • Professional curiosity and a proactive customer-driven mentality.
  • Executive presence and communication skills, with the ability to translate technical information to stakeholders.
  • Ability to handle multiple competing priorities and adapt to change.
  • Capacity to remain calm under pressure but react with urgency.

Board International is an equal opportunity employer, committed to diversity and inclusion. We foster a working environment where all people are respected and valued for their unique aspects. We hire you for who you are, and we want you to bring your true self to work every day.

Your personal data will be stored for as long as necessary to process your job application and provide the requested service. Your data may also be processed for the fulfillment of legal obligations. Your data will be deleted without unjustified delay once these obligations have been fulfilled.

For further questions, please refer to our Privacy Policy.

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