Customer Success Strategist

3 weeks ago


Étreux, Hauts-de-France, United States Ekotrope Full time

Customer Success Leader

We are seeking a Customer Success Leader to join our team at Ekotrope, a fast-growing software and data startup helping to fight climate change by improving the energy efficiency of homes across the country.

As a Customer Success Leader, you will play a pivotal role in defining and executing the strategic value of our data solutions, working closely with our leadership team, customers, and prospects, and key industry stakeholders.

Responsibilities

  • Guide customers through the entire lifecycle from discovery meetings, building a solution toolkit, and onboarding onto Ekotrope.
  • Build and maintain strategic and productive relationships with various contacts at each customer company to ensure their satisfaction and help identify additional service opportunities.
  • Provide training, technical assistance, and consulting support to ensure our clients are successful leveraging our data and technology.
  • Be the voice of the customer within Ekotrope, championing and testing new ideas and making sure resources are allocated to achieve customer success.

Requirements

  • Demonstrable past success in building and maintaining exceptional customer relationships and leadership experience.
  • 2+ years experience in the residential new construction industry and/or energy efficiency industries (e.g., building product manufacturing, home building, data services, energy rating).
  • Bachelor's Degree.
  • Excellent written and verbal English communication skills and organizational skills.
  • Ability to create and manage projects.
  • Good understanding of technology around software and data.

Personal traits:

  • Strong combination of listening, learning, and creative problem-solving skills.
  • Analytical mindset and passion for tracking success through metrics.
  • Ability to absorb and analyze large amounts of new complex information and to build expertise in new industry areas.
  • High energy and enthusiasm for Ekotrope's mission.
  • High integrity.
  • Desire to challenge yourself and the status quo.


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