Retail Store Supervisor

4 weeks ago


Miami Beach, Florida, United States Perry Ellis International Full time
About Original Penguin

Original Penguin is a renowned American clothing line with a rich history dating back to the 1950s and 60s. The brand is known for its iconic sportswear style, blending classic American flair with modern sophistication. As a key player in the fashion industry, Original Penguin offers a diverse range of products, from clothing and footwear to eyewear, catering to a full lifestyle brand.

Job Summary

The Supervisor Key Holder is a vital support role in ensuring the smooth operation of our retail stores. Reporting directly to the Store Manager, this individual will assist in all aspects of store management, including sales, customer service, and visual merchandising. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

Key ResponsibilitiesCustomer Experience
  • Provide exceptional customer service, ensuring customers remain the top priority.
  • Achieve high scores on secret shopper reports.
  • Maintain a visually appealing store environment, adhering to company standards.
  • Stay informed about store sales plans and results.
  • Assist customers with product knowledge and requests.
  • Share vision and execute store strategy in alignment with corporate and district initiatives.
Operational Responsibilities
  • Prioritize workflow through effective planning and time management.
  • Support appropriate staffing levels based on business trends and payroll guidelines.
  • Understand and comply with all company policies, procedures, and operations.
  • Assist the Store Manager in maintaining the physical appearance and cleanliness of the store.
  • Demonstrate effective written and verbal communication skills.
Visual, Brand, and Product Management
  • Participate in the execution of pricing strategies to achieve gross margin.
  • Support the execution of merchandise set up according to visual guidelines.
  • Communicate store inventory opportunities to the Store Manager.
People Responsibilities
  • Adhere to Human Resources standards, following general practices.
  • Hold teams accountable for achieving results and communicate opportunities to Store Managers.
  • Manage conflict and empower team members in decision-making processes.
  • Receptive to feedback and foster dialogue around solutions.
Requirements
  • Energetic and positive attitude.
  • 1-2 years of retail experience.
  • Flexible availability and reliable transportation.
  • Strong verbal and written skills.
  • Strong interpersonal communication and customer service skills.
  • Customer service-oriented, with a positive attitude.
  • Ability to move and/or lift up to 25 pounds.
  • High school degree.
Benefits
  • Employee discount.
  • Accumulated personal/sick time off.
  • 401(k) plan.
  • Monthly sales incentives.
  • Clothing allowance.
  • Holiday pay.

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