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Customer Service Representative

2 months ago

Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time
About the Role

Fidelity TalentSource LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and objectives.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, answering questions and addressing concerns
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics and targets, including customer satisfaction and first call resolution rates
  • Participate in ongoing training and development to stay up-to-date on products and services, as well as to improve customer service skills
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience, preferably in a financial services or related industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
What We Offer
  • Competitive salary and benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career growth and advancement, with a focus on employee development and training
  • Flexible work arrangements, including remote work options and flexible hours
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration