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Lead Customer Service Associate

1 month ago

Apollo Beach, Florida, United States Par Mar Oil Company Full time
Job Title: Customer Service Lead

At Par Mar Oil Company, we are seeking a highly skilled and experienced Customer Service Lead to join our team. As a Customer Service Lead, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and maintaining a clean and safe store environment.

Key Responsibilities:
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Assist Store Management in day-to-day store operations, including inventory management, merchandising, and visual displays.
  • Maintain a clean and safe store environment, including the exterior and interior of the store, as well as the parking lot and surrounding areas.
  • Train and develop store-level employees, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
  • Monitor and maintain store inventory, including receiving and stocking merchandise, and ensuring accurate inventory counts.
  • Comply with all company policies and procedures, including safety protocols and loss prevention measures.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of retail experience, with a focus on customer service and leadership.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and management.
  • Ability to lift up to 50 pounds, stand for long periods, and work in a fast-paced environment.
  • Valid driver's license and proof of insurance required.