Customer Service Ambassador

4 weeks ago

Apollo Beach, Florida, United States Verano Full time
Job Summary

The Customer Care Representative plays a vital role in fostering loyalty to Verano owned brands and subsidiaries while delivering exceptional service to patients and customers. This position requires a positive experience with every patient contacted via phone or email, promoting a culture of excellence and customer satisfaction.

Key Responsibilities
  • Collaborate with Team Lead and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.
  • Demonstrate ability to adhere to attendance, punctuality, and quality guidelines, including flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
  • Strive to meet all performance standards and metrics by following SOPs as required by state and Quality Assurance.
  • Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
  • Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
  • Take initiative and assumes responsibility where appropriate.
  • Develop a good understanding of client needs, business objectives, and business trends.
  • Perform other duties as assigned by management.
Requirements
  • 2+ years or more prior experience in retail sales, customer service role.
  • Passion for customer service and support.
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
  • Ability to work weekends & holidays as scheduled.
  • Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care Manager.
Preferred Qualifications
  • Must be at least 21 years of age.
  • Must successfully complete a level II background check.
Work Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

Verano Holdings Corp. (CSE: VRNO) (OTCQX: VRNOF), one of the U.S. cannabis industry's leading companies based on historical revenue, geographic scope and brand performance, is a vertically integrated, multi-state operator embracing a mission of saying Yes to plant progress and the bold exploration of cannabis. Verano offers a superior cannabis shopping experience in medical and adult use markets under the Zen Leaf and MV dispensary banners and produces a comprehensive suite of high-quality, regulated cannabis products sold under its diverse portfolio of trusted consumer brands including Verano, MV, Savvy, BITS, Encore, and Avexia. Verano's active operations span 13 U.S. states, comprised of 14 production facilities with over 1,000,000 square feet of cultivation capacity. Learn more at www.verano.com.

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