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Help Desk Technician

2 months ago


O'Fallon, United States Axiom Products Full time
About Axiom Products

Axiom Products is a leading provider of F&I administration services, recognized for its rapid growth and commitment to excellence. As a full-service administrator, we empower dealers and their customers to succeed in the evolving automotive marketplace.

Job Summary

We are seeking a skilled Help Desk/System Support Technician to join our team. This role will provide critical support to our Manager Network Administration, ensuring seamless IT network and systems management.

Key Responsibilities
  • Deliver technical support via phone and in-person, providing quick, courteous, and professional assistance to end-users.
  • Monitor and manage assigned tickets, escalating issues as necessary to ensure timely resolution.
  • Provide expertise on computer hardware, operating systems, software configurations, and driver incompatibilities.
  • Perform device patching, ensuring all end-user security patches, drivers, and software are up-to-date.
  • Support company VOIP applications on all devices and troubleshoot basic printer issues.
  • Issue IT equipment and track asset inventory, including laptops, monitors, keyboards, and other devices.
Requirements
  • Associate's degree or higher in Information Technology or equivalent experience.
  • Mac operating system and M365 experience is a plus.
  • Basic understanding of AD, DNS, IoT, and mail flow.
  • Ability to work independently and as part of a team, with strong organizational and time management skills.
  • Excellent oral and written communication skills, with the ability to handle sensitive information with confidentiality.
  • Investigative and problem-solving mindset, with the ability to troubleshoot system issues and make necessary adjustments.
What We Offer
  • Casual dress code and a dynamic work environment.
  • Free roadside assistance and career advancement opportunities.
  • Company-sponsored outings and a commitment to employee growth and development.

Axiom Products is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates and are an affirmative action employer. We are proud to be a Top Workplace in St. Louis and a recipient of the Dealers' Choice Award.