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Client Service Specialist, Hair Color Bar

2 months ago


Campbell, California, United States Madison Reed Hair Color Bar Full time
About the Role

We are seeking a highly skilled and enthusiastic Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless guest experience from arrival to departure.

Key Responsibilities
  • Provide outstanding customer service and support to guests, addressing their needs and concerns in a timely and professional manner.
  • Act as a brand ambassador, educating guests about Madison Reed products and services, and promoting our brand values of Love, Joy, Trust, Courage, and Responsibility.
  • Contribute to achieving monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
  • Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and company asset security.
  • Drive Hair Color Bar revenue through increasing the average service ticket through additional services, sales of unlimited roots memberships, subscriptions, and home hair care.
Requirements
  • Entry-level experience in customer service or retail sales, with a preference for salon or beauty industry experience.
  • Effective communication, strong problem-solving, and people skills, with the ability to work in a fast-paced retail or salon environment.
  • Comfortable operating point-of-sale systems.
What We Offer

As a Client Service Specialist at Madison Reed Hair Color Bar, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary range of $16 to $19.20. We offer a range of benefits, including opportunities for growth and development, and a commitment to creating a workplace where everyone feels empowered to bring their full, authentic selves to work every day.