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Call Center Supervisor

1 month ago

Olympia, Washington, United States Olympic Plumbing Technology LLC Full time
Unlock Your Potential with Olympic Plumbing Technology LLC

We are seeking a highly motivated and experienced Call Center Supervisor to join our dynamic team at Olympic Plumbing Technology LLC. As a key member of our operations team, you will be responsible for leading our call center team to deliver exceptional customer service and drive business growth.

Key Responsibilities:
  • Lead and motivate a team of customer service representatives to achieve high levels of productivity and customer satisfaction
  • Develop and implement effective call center strategies to drive sales and customer engagement
  • Monitor and analyze key performance indicators (KPIs) to optimize team performance and identify areas for improvement
  • Collaborate with cross-functional teams to ensure seamless communication and coordination
  • Provide coaching and training to team members to enhance their skills and knowledge
Requirements:
  • 3-5 years of experience in a call center or customer service leadership role
  • Proven track record of driving sales growth and customer satisfaction
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Highly organized and detail-oriented with excellent time management skills
What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

If you are a results-driven and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at Olympic Plumbing Technology LLC.