Help Desk Specialist I

4 weeks ago


Renton, Washington, United States HealthPoint (Washington) Full time
Job Summary:

HealthPoint (Washington) is seeking a skilled Help Desk Specialist I to join our team. As a Help Desk Specialist, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries over the phone, via email, or through a ticketing system.

Key Responsibilities:

• Provide technical support to internal employees, including those working remotely.
• Setup and maintain personnel accounts through Active Directory.
• Support and troubleshoot issues with Microsoft Office, Windows Operating System, and other desktop-related issues.
• Install software for new and existing employees.
• Assist in hardware and software upgrades.

Requirements:

• High School Diploma or combination of education and experience equivalent required.
• Valid Washington State Driver's License with an acceptable driving record determined by HealthPoint's insurance carrier.
• Two years of professional experience in technical support, including networked printer setup, desktop troubleshooting, and handling technical issues over the phone is preferred.
• Ability to operate computers and related software programs, including Microsoft Office, Active Directory, and Exchange.
• CompTIA IT Fundamentals Certification or equivalent certificate.
• Basic knowledge of LAN and WAN technologies.

Benefits:

HealthPoint offers a competitive compensation package, including benefits and several other perks. These include medical, dental, and vision for employees and their families/dependents, HSA and FSA plans, life insurance, AD&D and disability coverage, employee assistance program, wellness program, PTO plan for full-time benefited and part-time benefited employees, extended illness time away, 8 holidays and 3 floating holidays, compassion time away up to 40 hours, opportunity time off up to 8 weeks, retirement plan with employer match, and voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.

About HealthPoint:

HealthPoint is a community-based, community-supported, and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. We believe that the quality of your healthcare should not depend on how much money you make, what language you speak, or what your health is. Everyone deserves great care. We are committed to offering all employees a competitive compensation package, including benefits and several other perks. To learn more about HealthPoint, visit www.healthpointchc.org.

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