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Customer Service Representative

2 months ago

Philadelphia, Pennsylvania, United States Piedmont Airlines Full time
About the Role

Piedmont Airlines is seeking a highly motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.

Key Responsibilities
  • Assist passengers with boarding and disembarking flights
  • Monitor computerized passenger boarding systems
  • Provide assistance to customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Work collaboratively with the team to provide exceptional customer service and meet corporate objectives
Requirements
  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a fast-paced environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
Preferred Qualifications
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs
Work Environment
  • Use of telephones, computers, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts, including weekends, nights, holidays, and/or irregular shifts
Physical Requirements
  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
What We Offer
  • Paid training
  • Holiday pay
  • 401(k) plan
  • Vacation time
  • Family travel on the American Airlines network
  • Medical and dental benefits