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Customer Support Specialist

2 months ago

Scottsdale, Arizona, United States Whylongwood Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our Technical Operations Team as a Customer Support Analyst. In this role, you will play a critical part in ensuring the smooth transition of data coming in and out of our system to best support our clients' ad campaigns in a timely manner.

Key Responsibilities
  • Action and complete system-generated alerts that require human intervention to process our clients' data files while adhering to/exceeding Service License Agreements.
  • Interface with cross-functional teams to ensure client data is following LiveRamp specifications and privacy guidelines.
  • Ensure quality assurance of data processing through strong attention to detail.
About You
  • High School Diploma and/or Bachelor's Degree
  • 0 - 2 years of working experience
  • You're willing to rise to the challenge, and are quickly adaptable to new instructions and working guidelines.
  • You are quick on your feet, and exercise strong judgment and attention to detail.
  • You do not mind repetitive tasks and enjoy the structure they offer.
  • Positive working attitude with enthusiasm to learn quickly
What We Offer
  • People: work with talented, collaborative, and friendly people who love what they do.
  • Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
  • Work/Life Harmony: flexible paid time off, remote work opportunities, and paid parental leave.
  • Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month.
  • Savings: our 401K matching plan helps you plan ahead.
  • Remote Work Support: a comprehensive program to assist you in setting up a home office that works for you
Why LiveRamp?

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.