Customer Service Director

2 weeks ago


Wichita, Kansas, United States Omni Aerospace, Inc Full time
Customer Service Manager

Omni Aerospace, Inc is seeking a highly skilled Customer Service Manager to lead our customer-facing team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.

Key Responsibilities:
  • Oversee all customer service activities, including communication with customers via email and telephone.
  • Interface daily with internal teams to ensure quality parts and on-time delivery for external customers.
  • Manage customer relationships, including forecasting, reporting, and metrics analysis.
  • Support the development of strategic business plans and manage local teams and budgets to deliver excellent service.
  • Coordinate with production departments to ensure efficient processes and effective communication.
  • Review and advise management on closed job profitability and work with accounting to ensure proper costing of jobs.
Requirements:
  • Excellent decision-making, verbal, and written skills.
  • Strong working knowledge of Microsoft Office Suite and experience with JobBoss or other MRP ERP systems.
  • Minimum of 3 years of experience working in a fast-paced aerospace customer service environment.

We offer a dynamic and challenging work environment with opportunities for growth and development. If you are a motivated and results-driven professional with a passion for customer service, we encourage you to apply for this exciting opportunity.



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