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Front Desk Associate

2 months ago

Lafayette, Indiana, United States Drury Hotels Company, LLC Full time

About Drury Hotels Company, LLC

We are a hospitality company that values our team members and strives to provide exceptional experiences for our guests. Our mission is to create a welcoming and inclusive environment where our team members can grow and thrive.

Job Summary

We are seeking a highly organized and friendly Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling front desk operations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities

  • Guest Service
    • Assist guests in a friendly, efficient, and professional manner.
    • Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Breakfast and Kickback Service
    • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service, and clean-up.
  • Team Member Support
    • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
    • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Requirements

  • Communication Skills
    • Warm and friendly manner in relating to and interacting with the public.
    • Demonstrated attention to detail while handling multiple tasks simultaneously.
  • Technical Skills
    • Familiarity with handling money, making change, and using office machines in day-to-day activities.
    • Ability to speak and receive direction (written and verbal direction) in English.
  • Work Style
    • Willingness and ability to work alone as scheduled.

What We Offer

  • Competitive Compensation
  • Opportunities for Career Growth
  • Excellent Benefits Package