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Front Desk Associate

2 months ago

San Francisco, California, United States Chinatown Community Dev Center Full time
Job Summary

The Front Desk Associate is responsible for maintaining a safe and secure environment for all tenants and visitors. This role involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules.

Key Responsibilities
  • Sign-in all visitors who enter and leave the building
  • Monitor all exits via surveillance footage and conduct foot patrols as needed
  • Update the daily log in detail to pass on information
  • Report House Rules violations to the Property Manager
  • Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the On-Site Manager, Property Manager, and/or Property Supervisor
  • Write up incident reports and route them to the proper staff per protocol
  • Respond to all building emergencies in the absence of the On-Site Manager, Property Manager, or Property Supervisor
  • Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
Requirements
  • Pleasant and professional manner
  • Takes initiative to problem-solve
  • Good written and verbal communication skills
  • Ability to function under stressful circumstances
  • Willingness to do varied tasks
  • Calm disposition
Preferred Qualifications
  • Prior experience with security and/or reception work
  • Excellent customer service skills
  • Familiarity with Microsoft Outlook, Word, and Excel programs
  • Bilingual in English and Chinese, Russian, and/or Spanish languages