Senior Director, Customer Engagement and Growth

5 days ago

Redmond, Washington, United States Microsoft Full time
About the Role

We are seeking a highly experienced Senior Director to lead our Customer Relationship Marketing team at Microsoft. As a key member of the Global Demand Center, you will be responsible for driving marketing transformation and customer engagement across our commercial product portfolio.

Key Responsibilities
  • Lead a team of high-performing marketing managers to develop and execute lifecycle marketing strategies that engage customers and drive revenue growth.
  • Develop and execute content strategies that nurture, inspire, and retain post-purchase customers' needs in support of an end-to-end Integrated Marketing Plan.
  • Compile and evaluate market intelligence, customer feedback, and analysis to identify opportunities and define strategies for enhancing customer experience and driving revenue across our customer base.
  • Leverage data and insights to optimize relationship marketing efforts in support of our customer solution areas.
  • Refine complex information and data into compelling insights to advance relationship marketing tactics.
  • Connect with customers through various channels to deliver customer-centric content and experiences relevant to their needs.
  • Drive agility, efficiency, and creative problem-solving to complement the pace of the technology industry and the changing needs of our customers.
Requirements
  • Bachelor's Degree in Business, Marketing, Communications, Public Relations, or related field, and 7+ years of integrated marketing experience, or equivalent.
  • 7+ years of direct people management experience.
  • 7+ years of experience designing and executing lifecycle marketing strategies to engage customers across commercial product portfolios post-purchase.
Preferred Qualifications
  • Bachelor's Degree in Business, Marketing, Communications, Public Relations, or related field, and 9+ years of integrated marketing experience, or equivalent.
  • 9+ years of people management and team-building skills, with a commitment to fostering diversity and inclusion.
About Microsoft

Microsoft is an equal opportunity employer. We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

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