Guest Experience Ambassador

1 week ago


San Juan Capistrano, California, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at the Inn at the Mission San Juan Capistrano Autograph Collection. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences that exceed our high standards.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share knowledge of the local area with guests.
  • Empower guests to have a memorable and unique experience.
  • Maintain a safe work environment and adhere to company policies and procedures.
  • Protect company assets and uphold quality standards.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary.
  • No supervisory experience required.
  • No license or certification required.
What We Offer

We offer a competitive hourly rate of $26.50, as well as a range of benefits including 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts, and other wellness benefits.

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace.



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