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Customer Support Specialist

2 months ago

Hot Springs National Park, Arkansas, United States Bank OZK Full time

Job Title: Client Service Specialist at Bank OZK

About Bank OZK:

With a legacy spanning over a century in the financial industry, Bank OZK is dedicated to providing exceptional service and innovative banking solutions. Our in-house Fintech team is at the forefront of developing cutting-edge services that cater to both individual and business needs.

We believe in making a positive impact on our communities and helping our customers achieve their financial goals. Our commitment to social responsibility shapes our corporate culture, ensuring a supportive and rewarding environment for our employees. When our customers thrive, so do we.

Your Profile:

To maintain our reputation as a preferred choice for both clients and employees, we seek individuals who exemplify the following attributes:

  • Friendly, approachable, and professional demeanor.
  • Attention to detail and efficiency in task execution.
  • Collaborative spirit, thriving in fast-paced settings.
  • Strong analytical and problem-solving skills.

Your Responsibilities:

As a Client Service Specialist, you will build professional relationships with customers, fostering a positive and supportive team atmosphere. Your unique skills will contribute to the enhancement of customer experiences, team dynamics, and overall service quality.

Key responsibilities include:

  • Upholding the bank's mission and values with unwavering commitment.
  • Engaging customers in meaningful conversations about their financial goals, identifying opportunities for referrals.
  • Developing empathetic relationships with clients to address their needs effectively.
  • Proactively resolving customer inquiries and issues in a professional manner.
  • Exhibiting integrity and professionalism in all interactions.
  • Encouraging teamwork and supporting colleagues in their roles.
  • Accurately processing account transactions to ensure security and minimize errors.
  • Assisting in the opening of new accounts and recommending suitable products and services.
  • Participating in mandatory training and embracing opportunities for professional growth.
  • Maintaining excellent attendance and punctuality.
  • Adhering to all bank policies and procedures to protect customer and bank assets.

Job Requirements:

Proficiency in using standard business equipment and technology is essential.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • A minimum of 1 year of experience in customer service or related fields.
  • Knowledge of banking products and services, including online and mobile banking, is advantageous.

Note: This job description is not exhaustive and may be subject to change as per management's discretion.