Client Service Coordinator

3 weeks ago

Austin, Texas, United States Firehouse 183 Full time

About Firehouse 183

Firehouse 183 is a full-service veterinary hospital that provides comprehensive veterinary care, unparalleled service, and a collaborative experience to the pets, people, and communities we serve.

We believe in giving back to our communities and partner with local nonprofits. Our mission is to provide exceptional care and service to our clients and patients, while fostering a positive and inclusive work environment for our team members.

Job Summary

We are seeking a Client Service Coordinator to join our team. The successful candidate will be responsible for driving the flow of the hospital by coordinating patient care in a friendly and efficient manner that ensures excellent service to our clients and patients.

Key Responsibilities

  • Schedule appointments, surgeries, and procedures
  • Register new clients
  • Check clients in and out for appointments, surgeries, and procedures
  • Confirm patient appointments
  • Prepare next day surgery and treatment documents
  • Provide exemplary communication and customer service
  • Conduct follow-up correspondence
  • Receive/process client requests and prescription refill requests
  • Prepare and mail greeting cards to welcome new clients and reward existing clients

Clerical Skills

  • Maintain accurate medical records
  • Answer and direct multiple phone lines
  • Respond to company emails in a professional, timely manner
  • Prepare/process scans and referral reports
  • Ensure cleanliness of hospital
  • Provide cleaning and maintenance of office equipment
  • Perform other duties as assigned

Requirements

  • Experience valued but not required
  • Must be open to learning
  • Comfortable with computers and other technology (experience with AVImark software helpful but not required)
  • Passion for building relationships and educating
  • Compassion toward animals and people
  • High energy and drive to be successful
  • Fast learner, able to multi-task and be flexible to change
  • Ability to innovate and problem solve
  • Team player who can work effectively in a fast growing, dynamic environment
  • Effective communicator in a variety of situations
  • Great attention to detail

What We Offer

  • Competitive hourly rate
  • Medical, dental, vision, life insurance, 401k matching, employer paid short-term disability, PTO, paid holidays, discounted veterinary/boarding services, and more
  • Additional pay consideration for bilingual candidates

How to Apply

Please visit our website for more information about this job listing.

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