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Guest Services Representative

2 months ago

Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full time
About the Role

We are seeking a highly skilled Guest Services Agent to join our team at The Peninsula Chicago. As a key member of our Guest Services Division, you will be responsible for ensuring the highest level of service and satisfaction for our guests.

Key Responsibilities
  • Operate the front desk efficiently and effectively, ensuring seamless guest check-in and check-out processes.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Collaborate with other departments to create a personalized and memorable guest experience.
  • Stay up-to-date with hotel policies and procedures, as well as industry standards and best practices.
Requirements
  • 2 years of experience in guest services, preferably in a luxury hotel environment.
  • Knowledge of property management systems (PMS) and other relevant applications.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
About The Peninsula Chicago

Located in the heart of Chicago, The Peninsula Chicago offers stunning views of Lake Michigan and the city skyline. As a member of our team, you will have the opportunity to work in a dynamic and luxurious environment, providing exceptional service to our discerning guests.